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Payment is made by credit card (Visa or Mastercard only accepted) or Pay Pal at our secure on line Check Out on this site.
Shipping & Delivery
Our 'Free Delivery' policy uses Australia Post's Parcel Post service within Australia. This will take from 3 to 8 business days depending on your location. For a fee, Express or Courier Post can be arranged taking from 1 to 4 business days, depending on your location. Just phone or email us to discuss delivery if you have any special or urgent requirements. Costs and times for deliveries outside Australia can be provided upon request. Email us with your order and the delivery address.
Shipping within Australia is free for standard 'Parcel Post' for all purchases regardless of size. Costs for 'Express Post' or Courier will depend on delivery location, speed required and size of the shipment. Costs can be calculated and provided once you decide on the items you wish to purchase, and how quickly you need your delivery. Costs and times for shipping outside Australia will be provided upon request depending on the delivery location. Email us with your order and delivery address.
We will ship anywhere in the world. Costs and times for deliveries outside Australia will be provided upon request depending on the delivery location. Email us with your order and delivery address.
Returns & Refunds
The short answer is 'Yes'!
Items should be unused, with original labels / tags and product packaging and returned within 45 days of order.
If for any reason you have used the item once or twice and found that it does not meet your needs (eg. you have bought a single person tent, but find it too small), contact us. If the item is in 'as new' condition, undamaged, and you still have your labels/ tags, instructions, etc. we will consider a return. Contact us to discuss.
We will not accept returned sleeping bags, liners, clothing or the like which have been used.
Refunds for returned items will be paid to you into the account from which the original payment was made. It will be paid within 5 business days from receipt of the returned item by Hike Tech.
We recommend that you register, so that your details are saved making return visits easier and faster and you can create a 'wish list' to come back to later. It also will be easier to manage any product returns, refunds or exchanges. Your information will be kept in accordance with our strict privacy and security policy, and you won't receive marketing emails from us unless you want to receive the occasional update or 'what's new'.